Editor: More productivity from your existing investment
Actually built upon Microsoft Outlook - not a look alike
Leverages all functions of Microsoft Outlook and Office
Integrates with e-mail and calendaring so you can coordinate support resources, schedule appointments and assign tasks.
Easy to use, install and deploy, no new software or hardware required!
Capture incidents from many sources
New tickets submitted via Outlook, Email, or the Web
Convert emails to tickets automatically
Flexible to support your existing processes
Flexible forms with customizable fields, look and feel
You control routing, notifications and communication
Approvals based on category and type of request
Include existing forms and links to policies
Improve incident resolution productivity
From within a work-order your staff can:
Access a full knowledgebase
View hardware, software, Capacity and updates information
Launch IT administration tools
Schedule appointments in Outlook Calendar
Measure and track service
Full reporting works with Excel, Access and other reporting tools
Full incident tracking, time tracking and tracking by project
Report on service levels and automatic escalation (Pro version) More on the Pro verison
Satisfaction surveys linked to at completion of request.
